Exporooms privacy policy
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General Hotel Request

exporooms.com Privacy Notice

Use of exporooms.com website is generally possible without providing personal data. If you wish to request a hotel offer via the request forms on our website or you are booking a trip via our website, we may need to process your personal data. If it is necessary to process personal data and there is no statutory basis for such processing, we will ask for your consent.
This Notice aims to inform you which data we will collect from you, how we will use it and how you can opt out of the use of your data.

What data do we collect? How and Why do we process your data?

We collect and process your data exclusively for specific purposes which include hotel bookings, airport and other transfers, flight and train tickets, car-hire reservations, travel insurances and other travel related services, promotional and marketing campaigns.
In order to finalize a hotel reservation, we require certain personal data from you.
Specific examples are as follows:

- First name and surname
- E-mail address
- Phone
- Email correspondence

It is not possible to send a request without supplying this information. We store your booking request data on our database and we also use it for internal analyses. We do this to obtain general insights that help us to improve our service.

  • Payment data on exporooms.com
    We accept payment by bank and credit card payments via third party payment service. In rare cases we might request payment details, such as account or credit card numbers, contact details and identification-related information.
  • Offers relevant to your request
    Subsequent to your request, we reserve the right to send hotel offers to the e-mail address stored when the request was sent. You can opt out of this at any time by clicking on the unsubscribe link in the e-mail.
  • Newsletter registration
    If you register to receive a newsletter from us, the following mandatory details will be collected:

    - E-mail address

    In this case, we may use your e-mail address for promotional purposes.
    When you send a request or if you register for a newsletter, we store the IP address assigned by the Internet Service Provider (ISP) to your end-user device used at the time of registration, as well as the date and time of registration. The collection of this data is necessary in order to trace (possible) subsequent misuse of the e-mail address of the person concerned and it therefore serves our legal protection.
    You may unsubscribe from the newsletter at any time at privacy@exporooms.com or by clicking the relevant link at the bottom of the newsletter.
  • Legal basis for data processing
    Where we obtain your consent for processing personal data, this constitutes a legal basis within the meaning of Article 6 (1) (a) GDPR.
    When processing personal data that is required to receive a request from you, the request constitutes the legal basis within the meaning of Article 6 (1) (b) GDPR. Article 6 (1) (b) GDPR also applies to processing that is necessary for carrying out pre-booking.

Do you disclose data to third parties?

Travel Services generally requires the involvement of order processors, contractors or partners, who are subject to our instructions, such as e.g. computer centre operators, printing or mail-order service providers, customer service staff, receptionists or reservation agents involved in the process.

Transmission to third countries outside the EU/EEA or to an international organisation will be handled and administrated in accordance with the General Data Privacy Regulation . For example, we are required to forward data in the following circumstances for the purpose of booking processing when users book or request services on exporooms.com:

  • Hotel Reservations made directly with hotels, third party suppliers or partner agents.
  • Travel insurance in a partner insurance company approved by the client
  • Flight ticket reservations in GDS, Air Carrier website or third-party suppliers
  • Train ticket reservation through third-party suppliers
  • How long is your data stored?

    We only store your data for as long as necessary unless you send an email to privacy@exporooms.com and declare your wish to delete your personal data from our database.

    Are cookies used?

    We use cookies on our website for purposes of analysis. Cookies are small text files which can be used to store data on your end-user device. We distinguish between cookies that are essential for the technical functioning of the website and cookies that are not essential for the technical functioning of the website.
    Generally speaking, it is possible to use exporooms.com without the cookies that serve non-technical purposes. This means that you can prevent tracking via cookies in your browser (do not track, tracking protection list, etc.) or block the storage of third-party cookies.

    • Use of Google Analytics

    This website uses Google Analytics, a web analysis service from Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter referred to as "Google"). Google Analytics uses cookies with a lifetime of up to 24 months which are stored on your end-user device and enable your use of the website to be analysed.
    Google Analytics tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

    You can opt-out of having your activity on the website made available to Google Analytics by installing the Google Analytics opt-out browser add-on https://tools.google.com/dlpage/gaoptout

    for your web browser. The Google Analytics opt-out browser add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

    Who is responsible for data collection and processing?

    Please submit any questions or comments about this Privacy Policy, or about our use of your personal information by contacting us by postal mail at the following address: Eschersheimer Landstrasse 42 60322 Frankfurt am Main, Germany or by email: privacy@exporooms.com

    What rights do users of exporooms.com have?

    You can request information to find out what information is stored about you.

    You may request the correction, deletion and restriction of the processing (blocking) of your personal data as long as this is legally permissible and possible within the framework of an existing contractual relationship.

    You have the right to file complaints with the supervisory authority.

    You have the right to transferability of the data that you have submitted to us based on consent or under a contract (data transferability).

    If you have given us your consent to data processing, you can withdraw it at any time by the same means by which it was given. Withdrawal of consent does not affect the legitimacy of processing carried out on the basis of consent prior to its withdrawal.

    You can object to the data processing for reasons arising from your particular situation, if the data processing is based on our legitimate interests.

    You can opt out of advertising messages at any time with future effect (advertising opt-out).

    To exercise your rights, simply send an e-mail to privacy@exporooms.com

    What happens with links to external websites?

    When you click on a link to an external website, you leave the exporooms.com website. As a result, the owner of the external website is responsible for the content, services or products available on this linked website. Similarly, owner of the external website is responsible for data privacy or technical safety on the linked website.

    How up-to-date is this data privacy information?

    We update our Privacy Notice to bring it into line with new functionalities or legal requirements. We therefore recommend that you regularly check the Privacy Notice. Where your consent is required, or components of the Privacy Notice involve provisions contained in our contract with you, changes shall only take place with your consent.

    This website uses cookies to provide necessary site functionality and improve your online experience. By using this website, you agree to the use of cookies as outlined in our online privacy statement.